Ventanilla Única is a web platform that integrates all the information from the Ministry of Social Development and Family and related services, allowing people to find information, apply, or carry out procedures related to social programs in one place
Project Brief
- Project Name: Ventanilla Única for Digital Ecosystem.
- Sponsor: Ministry of Social Development and Family, Government of Chile.
- Start: 1/8/2023.
- Users: 7 million households.
- Users: Citizens and state officials.
The project aims to modernize the management of ministerial social data to advance towards the development of a digital ecosystem and a one-stop shop, implementing a digital transformation that enables interoperability. It strengthens the platform component of the Social Benefits User Selection Support System and the information about program offerings contained in the Social Information Registry (RIS).
Currently, the Ventanilla Única system reaches over 7 million households, which is equivalent to more than 15 million potential people who can access a state benefit.
On the other hand, it also provides an integrated data system that allows officials from various state agencies to manage and serve citizens regarding their requests and procedures in an efficient and unified manner.
The benefits of working with a Ventanilla Única system:
1. Administrative efficiency:
According to a World Bank report, the implementation of one-stop shop systems can reduce administrative costs by up to 25% and processing times by up to 40%.
In a study conducted by the European Commission, it was found that the use of one-stop shops in administrative processes reduced the waiting time for businesses by an average of 30 days.
2. Reduction of bureaucracy:
According to World Bank data, excessive bureaucracy can cost small businesses up to 10% of their annual revenue.
In Spain, the implementation of the “Emprende en 3” electronic one-stop shop reduced the time required to open a business from 52 days to just 3 days.
3. Increase in transparency and accountability:
In an OCDE report, it is highlighted that one-stop shop systems can improve transparency by providing citizens and businesses with easy access to information about administrative procedures.
In Mexico, the government implemented the electronic one-stop shop system “Procedures and Services.” to facilitate government procedures, which contributed to reducing corruption and increasing trust in public institutions.
Innovations implemented in the project:
Among the innovations to be implemented with the project’s advancement is the inclusion of an AI Chatbot—Process Management Intelligence—developed by Visiion. This chatbot will evaluate eligibility requirements for applying for benefits through a rules engine. Based on the results, the system will highlight the requirements that the applicant meets from all those included in the benefit’s profile.
These types of processes strengthen the continuous improvement applied to the design of tools and mechanisms that enable the identification and/or selection of recipients for state social benefits, to more accurately reflect the reality of individuals and families and contribute to the design of social policies.
